Terms of use

General Condition of Sale online

These general conditions will govern the purchases effected through the website www.marsell.com


1.0 General Dispositions

2.0 Product Availability

3.0 Price

4.0 Method of purchase

5.0 Conclusion of the agreement

6.0 Method of payment

7.0 Transport and delivery

8.0 Tracking number

9.0 Returns, cancellation of orders and right of withdrawal

10.0 Replacement of Products

11.0 Packaging

12.0 Errors and inaccuracies

13.0 Warranty of Authenticity

14.0 Defects in conformity

15.0 Applicable law and competent jurisdiction

16.0 Contacts



1.0 General dispositions

1.1  Eurasia S.r.l. with registered office at Prima Strada 2, Quartiere dell’Industria, Fiesso d’Artico (Venice). (ITALY) V.A.T. 02715810285, Fiscal Code 02715810285 (hereinafter “Eurasia”) is the owner of the website www.marsell.com (hereinafter the “Website”).

1.2  These general conditions of contract (hereinafter the “General Conditions”) will govern the relationship between the customer (hereinafter the “Customer”) and Eurasia (hereinafter jointly the “Parties”) for the purchase from time to time of the products Marsèll (hereinafter the “Products”) made available on the Website.

1.3  For the purpose of these General Conditions, the Customer shall mean only the consumer, i.e. a person over 18 years of age who purchases goods for purposes other than business or professional activity.

1.4  The Customer is required to carefully read the General Conditions made available on the Website, for the purpose of storage and playback by the Customer according to article 12 of Legislative Decree no. 70 dated April 9th, 2003.

1.5  The agreements concluded with Eurasia through the Website are governed by the Italian law and, in particular, Legislative Decree no. 206 dated September 6th, 2005 (Consumer Code) and by Legislative Decree no. 70 dated April 9th, 2003 (Implementation of Directive 2000/31/EC on certain juridical aspects of information society services in the internal market, with particular reference to electronic commerce).


2.0 Product availability

2.1  The Products made available for purchases online are bags, shoes, small leather articles, luggages and gifts. All Products are subject to availability. Eurasia reserves the right at any time to vary the quantities and/or type of goods that may be purchased on the Website. The Customer will be notified should their order result non executable due to its unavailability.


3.0 Price

3.1  The prices of the Products are inclusive of all applicable taxes or duties.

3.2  Eurasia will constantly verify that all the prices indicated on the Website are correct, without the guarantee of absence of errors. Should there be an error in the price of the products, Eurasia will grant the Customer the possibility to reconfirm the purchase of the Products at the correct price or cancel the order.


4.0 Method of purchase

4.1  The essential features and the prices of the Products are stated in the offer for each individual product on the Website.

4.2  In order to purchase the Products, the Customer must complete and send to Eurasia the purchase order form in electronic format following the instructions contained in the Website. The Customer must insert the Product in the appropriate “cart” and, after having read and accepted the General Conditions, Privacy Policy and the conditions relating to the right of withdrawal, must select the desired method of payment and choose the option “place order”.

4.3  Should the Customer need to correct possible errors made when inserting the particulars, they must follow the appropriate amendment procedure contained in the Website before sending its purchase order. In particular, the Customer has the right to modify the quantity of the Products it intends to purchase, by adding or deleting one or more Products from the “cart”.


5.0 Conclusion of the agreement

5.1  It is understood that the Agreement concluded between Eurasia and the Customer will be considered executed at the time in which the Customer has placed the order - according to the purchase procedure indicated in the Website and once obtained the debit authorization by the company issuing the credit card used for payment by the Customer. The order sent by the Customer will be binding upon Eurasia only if the whole purchase procedure has been regularly and correctly completed, without the highlighting of errors on the part of the Website. Eurasia will not be held liable for any malfunctioning of the data transmission network.

5.2  By sending the order to Eurasia the Customer acknowledges and declares to have read all the indications furnished during the purchasing procedure and accepts the General Conditions in full.

5.3  The purchase order form will be filed in the Website’s database for the period of time necessary to evade the order.

5.4  Eurasia will transmit to the Customer, via e-mail, confirmation of receipt of the purchase order sent by the Customer who must without delay verify the contents of the communication and immediately notify Eurasia of possible errors or omissions.


6.0 Method of payment

6.1  The Customer may effect payment of the price of the Products via credit card. Eurasia accepts payments effected through:





American Express


The transaction will be debited to the Customer’s credit card only after the particulars of the credit card have been verified and upon receipt of the debit authorization from the company issuing the credit card used by the Customer as well as upon confirmation of the Product’s availability by Eurasia and, therefore, after the order is ready to be processed.


7.0 Transport and delivery

7.1  The Products acquired on the Website will be delivered to the address stated on the order.

7.2  For each order effected on the Website, Eurasia will issue an invoice of goods delivered, sending it via e-mail to the addressee of the order, according to Presidential Decree 445/2000 and Legislative Decree 52/2004. The information provided by the Customer at the time of placing the order will be deemed authentic. No variation in the invoice will be possible after the issue thereof.

7.3  The delivery costs will be sustained by Eurasia. Shipping is always free.

7.4  All purchases will be delivered via our courier service (hereinafter referred to as the "Courier") dispatched the next business day following the date of order transmission, subject to availability. Orders will be processed and delivered from Monday to Friday, excluding Saturdays, Sundays and holidays. Eurasia will not be held responsible for unforeseen delays, it being understood that, in case of force majeure events, the Products will be delivered within a maximum period of 30 (thirty) days starting from the day after the date on which the Customer has transmitted the order to Eurasia.

7.5  For the delivery of goods to the addressee’s address indicated in the order, the presence of the Customer or their authorised appointee is required. At the time of delivery of the goods by the Courier, the Customer must check:

(i) that the number of lots corresponds to the number indicated in the transport document;

(ii) that the packaging does not result damaged nor wet or in any case altered, even in its final wrapping. Possible damages to the packaging and/or the products or the non correspondence of the number of lots or indications must immediately be challenged, by applying a written control reservation on the Courier’s proof of delivery form. Once the Courier’s document has been signed, the Customer cannot make any contestation on the external features of the delivered goods.

7.6  Should Eurasia not be able to deliver the goods ordered due to unavailability, even temporary, of the Products, Eurasia will immediately notify the Customer via e-mail and in any case not later than 30 (thirty) days. The amount already paid by the Customer will be reimbursed as soon as possible, and in any case not later than 30 (thirty) days from receipt of the purchase order.


8.0 Tracking number

8.1  Once the Products have been shipped Eurasia will send a confirmation e-mail to the Customer.

8.2  In order to guarantee safe delivery of the Products, Eurasia will provide the Customer with the tracking number and keep the tracking number of each delivery.


9.0 Returns, cancellation of orders and right of withdrawal

9.1  Eurasia will ensure complete Customer satisfaction. Eurasia will refund the full cost of the unworn, unused and undamaged Products returned by the Customer duly accompanied by the relevant invoice. Certain items are delivered with a label of return/exchange attached to the product. Returns and exchanges of these specific items will be accepted only if the label is intact and attached to the product and the return instructions above have been correctly observed. Reimbursements will be effected in the same manner of payment provided for the purchase. The goods purchased must be returned within a maximum period of 14 (fourteen) days from the date of delivery.

If the delivery of a package is refused by the customer and it has to be shipped back to Eurasia, Eurasia will charge the customer with the Shipping Fees (back and fourth from the Eurasia headquarter in Italy) and if they apply, with all the Customs Duties payed to export the item/s to the shipping address and to import them back to Italy. These costs will be deducted from the refund.

9.2  The delivery costs for the return of the Products will be covered by Eurasia, excluding refusal cases stated in paragraph 9.1 above; any independent cost sustained by the Customer for the returns will not be refundable.

9.3  Eurasia reserves the right to refuse the return of those Products which do not meet the requierements stated in paragraph 9.1 above.

9.4  Each delivery will contain easy instructions for the return of the Products. Eurasia undertakes to immediately reimburse the Customer within and no later than 30 days from the date of receipt of the order cancellation and return of the products in accordance with paragraph 9.1 above. Eurasia will send an e-mail confirming the refund effected.

9.5  Please send the returned Products by insured courier in order to be able to trace the shipment. Eurasia will not be held responsible for reimbursements or compensations of returned products which have gone astray, stolen or damaged.

9.6  According to article 64 of Legislative Decree no. 206/2005 and the following paragraph 9.7, the Customer has the right to terminate the agreement without any penalty being due and without specifying the reason thereof within a period of 15 (fifteen) working days running from the date of receipt of the Products.

9.7  In order to exercise the right of cancellation, the Customer must send to the following address shop@marsell.it a written communication, with acknowledgement of receipt, containing: the intention to avail oneself of the right of cancellation according to article 64 of Legislative Decree 206/2005; the indication of the Products for which the Customer intends to utilize the right of cancellation; the progressive order number issued at the time of the purchase; the particulars relating to the Customer’s current bank account.

9.8  Should the Customer wish to modify or cancel the placed order, they must immediately send an e-mail to the following address: shop@marsell.com

Eurasia will do everything possible to meet the Customer’s request. In any case once the Products have been delivered the order cannot be cancelled or modified until the time when the delivered goods are returned to Eurasia. In such an event reference is to be made to the rules contained in paragraph 9.1 above.


10.0 Replacement of the Products

10.1  In order to obtain the replacement of a product purchased through the Website the Customer must send to the following address shop@marsell.com a written communication with the indication of the Products for which the Customer intends to avail themselves of the right of replacement.

The Customer can choose on the online website the product to be purchased in replacement of the one to be returned. Please note that the product to be replaced must be received by Eurasia in good conditions and that the execution of the new order is subject to availability of Eurasia’s Products. The transport costs for the return of the product will be borne by Eurasia. The replaced product will be sent to the Customer via courier with no additional shipping costs.


11.0 Packaging

11.1  The Products acquired on the Website will be delivered in appropriate boxes bearing the Marsèll logo, with protective covering to prevent deterioration of the product.


12.0 Errors and inaccuracies

12.1  Eurasia undertakes to constantly provide updated information to the Website.

It is, however, not possible to guarantee that the Website be completely free of possible errors.

The Website may contain typing errors, errors, inaccuracies or omissions, some of which could refer to the price, availability of the Products, and the Products’ information sheets.

Eurasia reserves the right to correct the errors, inaccuracies or omissions even after the order has been processed and further reserves the right to change or update the information at any time without giving prior notice thereof.


13.0 Warranty of authenticity

13.1  Eurasia warrants the authenticity of all the Products purchased on the Website. The Products bearing the trademark Marsèll are made of the finest materials and are manufactured by craftsmen.

All the Products are manufactured in Italy.

13.2  The original Products bearing the Marsèll trade mark are sold via internet exclusively through the Website www.marsell.com and authorized platforms.

All intellectual property rights such as trademarks, service marks, shape marks and copyrights are the exclusive property of Eurasia S.r.l.. No page or content of this Website may be reproduced without its prior and express written authorisation.


14.0 Defects in Conformity

14.1  Should a Product sold by Eurasia S.r.l. have a manufacturing defect the Customer must immediately contact the customer care department at the following e-mail address: shop@marsell.com.

14.2  Should the Customer not be entirely satisfied or should there be a discrepancy in the Customer’s order, the latter must keep all the documents and the Product in its original packaging and immediately contact the company via e-mail at the following address: shop@marsell.com.


15.0 Applicable law and competent jurisdiction

15.1  The conditions for accessing the Website will be governed by the Italian law and must be interpreted in accordance with the Italian law. 

15.2  The Customer accepts the non exclusive jurisdiction of the Italian Courts. Any action deriving from or related to the conditions, the browsing or use of the Website, will be submitted to the competent jurisdiction of the Courts of Venice.


16.0 Contacts

16.1  For further information and assistance on the Website or on the methods of purchase on line please contact us at the following e-mail address: shop@marsell.com, or at the following address:


Eurasia S.r.l

Prima Strada, 2 — Quartiere dell’Industria

30032 Fiesso d’Artico, Venice (ITALY)



Last updated 27/01/2022