PAYMENT METHOD

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.

During the checkout process, the supported payment methods are displayed on screen.

ORDER MODIFICATIONS

We are unable to change orders once they have processed through our system. This means we are unable to add or remove an item from your order.
If you wish to purchase an additional item, please place a new order.
If you no longer require any of the items ordered, you may return them to us for a full refund.

ORDER CANCELLATIONS

Our system processes orders automatically, which means we cannot guarantee that your cancellation request reaches us in time.
If we are able to stop the shipment, you will receive an email confirming cancellation of the order, and any charges made will be reversed.
Should the order ship, you will receive an email containing tracking information.
If you wish to return the items upon receipt, please click on the following link to generate a Return:
Returns Portal

ORDER PROCESS

All items are subject to availability, so kindly keep in mind that order confirmations only act as a summary of your purchase and not as an acceptance confirmation.

Available order - It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an email containing tracking information.

Canceled order - There are various reasons why an order may have been canceled such as:
- Out of Stock
- Unverified information
- Payment decline
- Tech issues
- Incorrect address

If your order was canceled, you should receive an email notification detailing the reason.

A full refund will be issued through your initial payment method. Please keep in mind that transaction times may depend on payment method.

FURTHER ORDER INQUIRIES

If you have further inquiries regarding order placement or if you have any order issues please Contact Us

SHIPPING DESTINATIONS

We ship internationally to a wide range of countries. You can view the full list of supported destinations by selecting your country using the flag icon in our footer. If you cannot see your country listed, then it is likely that we do not currently ship there.

DELIVERY TIMES

Delivery times depend on destination.
Delivery dates quoted at checkout are an estimation only.
We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.
Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

SHIPPING COSTS

We offer free shipping on all orders. Applicable duties and taxes are calculated and collected at checkout, so there are no extra fees upon delivery.

DUTIES AND TAXES

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.
If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer's responsability. It will be noted at the checkout for full transparency before you order.

For more detailed information please consult our Help Center

RETURN POLICY

- Free returns are possible within 30 days of the delivery date;
- All items must be returned unused, undamaged, unaltered and with the security tag still attached;
- All items must be returned in their original packaging including dust bags;

RETURN PROCESS

You can request a return through our Returns Portal

EXCHANGE POLICY

Marsèll does not offer exchanges. Items must be returned for a refund and a new order must be placed.

REFUNDS

Refunds are processed after the items are delivered and go through a quality control check.
Transaction times may vary depending on the payment method and bank.
You will receive a notification when your return process is completed.

DAMAGED OR INCORRECT PRODUCTS

In case you've received a damaged or incorrect product please Contact Us

PRICE MATCH

Marsèll will not price match any item sold on other platforms at a lower price.

COUPON CODES

- Coupon codes are only redeemable online;
- Coupon codes are not applicable on items that are on sale;
- If a coupon code was not applied at checkout, the difference cannot be refunded. If the order has not been processed it's possible to cancel the order and place it again with the coupon code.

CUSTOMER CARE

For any inquiries please consult our Help Center

MARSÈLL FLAGSHIP STORE

Marsèll Spiga Milano
Via della Spiga 42 Milan
T +39 02 36695884
marsell.spiga@marsell.com

PR & PRESS

Marsèll Press Office
T +39 02 78622681
press.milano@marsell.com

SHOWROOM

Marsèll Showroom
Via Paullo 12/A Milan
T +39 02 76394920
showroom@marsell.com